Biz

What Every Business Owner Should Know About Hiring a Live Answering Service

So you’re feeling fed up with your unreliable receptionist, but you’re not quite sure about a solution. This is common, but also a major issue since the receptionist is basically the glue that holds the entire operation together. Without a receptionist, there would be no one to man the phones, take messages, handle scheduling, send faxes, and organize your schedule. 

Actually, there is a solution that doesn’t involve firing your current receptionist and hiring a new one, only to experience the same problem in a few months. The solution is to hire a live answering service. Reputable answering services are able to complete all of the tasks mentioned above and more. Not to mention they’ll save you a great deal of money. 

You Can Cater the Answering Service to Your Needs

Try not to assume that all answering services are the same. In fact, each one is very different from the next, and some even allow you to pick and choose what you need based on your company. The employees at company specializing in live answering services are there to cater to your needs, no matter how specific or unique they are. 

The Money You Save Makes Hiring a Live Answering Service Worth It

We’re not saying that hiring a receptionist is a huge waste of money. But if cutting back on the budget is on you agenda, then hiring a live answering service should be at the top of your list of things to do. Keeping a full-time receptionist on payroll means that you are required to pay an annual salary, typically between 25,000 and 32,000 dollars per year. 

But the money spent on a receptionist doesn’t stop there. There are also training costs involved, the cost of employee benefits, and the cost vacation days. On top of that, you’ll need to invest in a space for the receptionist to complete his/her work and stock up on the necessary supplies. 

With a live answering service, none of this is necessary. Instead of paying a salary + benefits and other expenses, you’ll be required to pay an annual fee for the service. You might also have the option of paying monthly, but the way to get the best price imaginable is through a yearly sign up. You’ll be saving at least 15,000 dollars per year, if not more. 

Your Business Will Run More Smoothly

Not only will you save a buck or two (or thousands), you’re also likely to experience a boost in business operations. With a live answering service, there will never be the risk of missing a call, no matter the time of day or night. The call representatives hired by the live answering service you choose will be there to man the phones 24/7. 

You never have to worry about your receptionist taking off for a weeklong vacation ever again. Not only will you be a happier boss, your customers will love the fact that their phone calls are always answered.

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